Inmemory store has a simple return policy under which you can return a product received in a damaged or defective condition. Inmemory store has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
- Request for return is made after 48 hours of receiving the product by you.
- Product is used or is not in its original condition.
- Products are returned without its original packaging, freebies or accessories.
- Product was damaged after use/opening.
- Incidental damage due to malfunctioning of the product.
- Products like t shirt do not qualify for replacement, exchanges or refund.
- Â Any consumable item which has been used or installed.
- Product with tampered or missing serial number/IMEI number/UPC number.
- Any damage/defect which is not covered under the manufacturerâ€™s warranty.
- In case of memorial art,signature art,where it is an artistic work which is done in consultation with the buyer over the phone and email with 2-3 sitting/trial is not returnable.
- For memorial tree and plants, they might be little different from the images shown. They are not returnable unless they are severely damaged due to logistical reasons.
How:Â Itâ€™s very simple; within 48 hours of receiving a product, you can request a return via email at info@Inmemoryglobal.com or over phone at our customer care number +919022580641 .between 10 am to 10 pm.
Note: Replacement is subject to availability of stock with us or our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.
Do I need to return the product in its original box/packaging?
Yes, itâ€™s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturerâ€™s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
How are returns made in case of returns?
In case of a return, possible solutions are:
â€¢Replacement of the product with a similar product (only if stocks are available with us or our Business Partner);
â€¢Full refund of your money. View our Refund Policy for details.
Is there a time frame within which I can return the purchased product for a return/replacement?
If you wish to return or exchange a product, you must intimate Inmemory store within 48 hours of receiving the product by you.
However, if any manufacturing defect or damage is reported to us after 48 hours, we would need a certificate/replacement certificate from the respective Brandâ€™s authorized service centre to initiate the refund process. Without the certificate/replacement certificate we will not be able to process the replacement or refund.
Do I need to send the product or can it be collected from my address?
Inmemory store has a smooth pick-up facility in most cases and most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address, you can call our customer care number at +919022580641 .or write to us at info@Inmemoryglobal.com
In case we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with us or our Business Partner. In case a replacement is not available, we will initiate full refund.
Will I have to pay any charges for the returns?
We do not charge extra for returns and all replacements/pickups by us are done free of cost.
Will you refund the courier charges if I send the product back to you at my cost?
Yes, absolutely. You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower. The refund of courier freight charges, if applicable, will be paid through cheque in favour of the â€˜billing nameâ€™ provided at the time of placing the order or by issuing a Inmemory store Gift Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product by us or our business partner.
In case Inmemory store canâ€™t collect the product that I wish to return, on which address do I need to courier it?
Once you contact our customer care centre by e-mail at info@Inmemoryglobal.com or phone to +919022580641,to confirm whether the product can be collected from your address or not. Our customer care executive will tell you the address where you have to send the courier, in case it canâ€™t be collected from your address with us.