In what scenarios does Inmemory store issue refunds?
Refunds for Premium Remembrance:
Once a payment has been made for the premium remembrance, and the remembrance has been published and made live on the portal, the price is non-refundable.
Users can check beforehand how a premium remembrance looks like before putting up a premium remembrance and making it live on the website.
Refunds for Life Story:
Once the life story is made live on the website, it is non refundable.
Users can request inmemory team for a sample of life story and then decide and make the payment for a new life story to be published on the website.
Refunds are issued by Inmemory store only when,
- The order was cancelled by the customer or Inmemory store
- The customer returned a product and requested for a refund:
See Return Policy:Â http://188.8.131.52/returns-policy/
How can I track the status of my refund after returning a product?
Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS to your registered mobile number and by email to your registered email id.
To check the updated status of your refund you can call our 24Ã—7 customer care number +919022580641.